Refunds & Returns

1. Return Window

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within 15 days of receiving your order.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale

  • Gift cards

  • Downloadable software or digital products

  • Perishable or personal care items (if applicable)

3. How to Initiate a Return

To start a return, please contact us at support@ecureusa.com with your order number and reason for return. We will provide you with return instructions and a return shipping address.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • A refund will be processed to your original method of payment

  • It may take 5–10 business days for the refund to appear on your statement

Late or missing refunds:
If you haven’t received a refund after the above time frame:

  1. Check your bank account again

  2. Contact your credit card company (processing time may vary)

  3. If still unresolved, contact us at support@ecureusa.com

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@ecureusa.com with your order details and a photo of the issue.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund as quickly as possible.

7. Contact Us

If you have any questions about our Refund & Return Policy, contact us at:

Ever Drop LLC
30 N Gould St #46545, Sheridan, WY 82801, USA
Email: support@ecureusa.com
Phone: +91 9033703472